CONTACT US
BOOKING SUPPORT
CALL 13 31 94 (AU) / 0800 442 095 (NZ)
MEDICAL & MOBILITY SUPPORT The Access team handles and books all guests with disabilities, wheel chair users, deaf, service dogs, medical and physical requirements. Email: access@carnival.com
PAYMENTS If you would like to advise us of a payment please call 13 31 94 (AU) / 0800 442 095 (NZ)
PENALTY WAIVER REQUESTS / COMPASSIONATE REQUESTS If you would like to request a review of any penalty please send an email to the team at Reviews. Email: reviews@carnival.com
POST CRUISE ENQUIRIES / GUEST RELATIONS Email: guestcareau@carnival.com
TRADE SUPPORT (AGENCY PROFILE assistance)
Our Trade Support team sets up new agency profiles as well as assists with the updating of agency profile details on your behalf, and general admin questions regarding GoCCL Navigator.
Email: tradesupport@carnival.com (up to 3-day turnaround for responses)
BOOKING TRANSFERS - Booking transfers, (direct to agency or agency to agency) can only be done within 90 days of booking or prior to final payment (whichever comes first). Direct to Agency transfer can be done via the call centre if guest has a PIN code set up and shared this with you. Email: agencytransfers@carnival.com
FOR SALES & MARKETING SUPPORT - Contact Inside Sales. Email: cclsales@carnival.com.au (Monday - Friday | 9am to 5pm Sydney time)
GROUPS
For group requests greater than 32 staterooms and less than 250 staterooms please call 13 31 94 and speak to Groups Sales & Service.
Trading Hours: 9am-8pm - AEDT 7 days a week
Group sales and service up to 32 staterooms can be booked in GoCCL.com.au if you need additional assistance please contact 13 31 94.
GROUP DINING REQUESTS
Handles requests for table assignments for groups of 8 or more staterooms and individual bookings of 21 or more staterooms (less than 21 staterooms are handled onboard by the Maître D). Also handles cross-referencing of multiple groups or individual reservations with group.
Email: groupdining@carnival.com (up to 3 business days turnaround)
ONBOARD EVENT PLANNING
Services group and individual requests for meetings/parties (20 guests minimum), pre-paid group shore excursions (12 guests minimum), handles pre-paid Fahrenheit 555 reservations for parties of 12+ group guests booked under one common group reservation.
Email: eventplanning@carnival.com (up to 3 business days turnaround)
WEDDINGS / RENEWAL OF VOWS
This team plans and schedules wedding and vow renewal ceremonies.
Email: weddings@carnival.com (up to 3 business days turnaround)
CORPORATE GROUPS, MEETINGS & INCENTIVES (CMI)
Supports sales and service for Groups of 250+ staterooms, corporate meetings, incentives and full ship charters.
Email: cmi@carnival.com (up to 5 business days turnaround)
contact your bdm
NSW
Lance Dye - NSW South/ACT/NZ & National Account Manager
Email: lance.dye@carnival.com.au
Phone Number: 0412 569 360
Jordarna Clayton - NSW North/SA/WA
Phone Number: 0481 910 225
QLD
Taylor Pearce - QLD/NT
Phone number: 0421 234 461
Emma Judge* - QLD/NT *Currently on maternity leave
VIC
Sarah Miller - VIC/TAS & Homebased Networks Key Account Manager
Email: sarah.miller@carnival.com.au
Phone Number: 0481 903 733
National Sales Manager
Mark Richards
Phone Number: 0401 377 201